support_agent Getting IT support
Describe one issue at a time. Include the device type, the app affected, the exact error message and what you were doing when the issue started. Avoid sharing passwords or verification codes.
Explore the Help Centre
Simple, practical technology guidance for home users and small businesses.
IT Support & Services
How to prepare for support, describe an issue and choose the right next step.
keyAccounts & Passwords
Password hygiene, multi-factor authentication and account recovery basics.
cloudCloud & Email
Helpful starting points for email, calendars, cloud storage and collaboration.
laptop_macComputer & Device Setup
New-device checklists, updates, Wi-Fi and common setup tasks.
verified_userSecurity & Privacy
Recognise suspicious messages, protect devices and keep information safe.
handymanTroubleshooting
Start with safe, simple checks for slow computers, connectivity and app issues.
Popular Help Topics
Select a topic to see a short checklist.
lock Account and password safety
Use a unique password or passphrase for each important account. Enable multi-factor authentication where available. Never share one-time codes, and use the service's official recovery page if locked out.
shield Security basics
Be cautious with unexpected attachments, urgent payment requests and sign-in links. Verify requests through a known channel, keep software updated and report suspected compromise to your service provider or IT support.
devices Device setup checklist
Install system updates, enable a screen lock, turn on built-in security protections, install apps only from trusted sources and back up important files. For work devices, follow your organisation's approved setup instructions.
cloud Cloud, email and collaboration
Check you are using the correct work or personal account, confirm sharing permissions before sending files, and keep recovery options current. Confirm backup and retention arrangements for important data.
build Quick troubleshooting
Check power and network connectivity, restart the affected app, note any error message and install pending updates. Before resetting a device or deleting files, back up data and seek help if unsure.
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